What people feel depends almost entirely on what they never see: the structure, systems, and decisions made long before anyone walks through the door. Service design makes those invisible layers visible, which can be the difference between a service that works and one that doesn’t.
SERVICE DESIGN
Featured Project
Fred Hutch Cancer Care Journey
60 interviews across 3 merging organizations, and a redesigned cancer care journey with nearly 80% of recommendations adopted.
Other project examples
Philips OneSpace + Wellstar
Alcon Vision Suite Ecosystem
Improving Order Communications
