I design experiences across space, service, and screen, where a design that fails carries real human stakes.

I trained as an architect, which is where my systems-thinking lens formed: the habit of seeing what's visible to people (the facade, the space, the clicks in a flow) alongside the invisible infrastructure (the structure, tech, and systems underneath).

After working in architecture for a while, I wanted to make things with my hands. I moved to upstate New York and studied furniture making at a school led by Tim Wells, a disciple of the noted British furniture maker John Makepeace, then worked in his shop. That's where my obsession with craft and detail was built. The question of how to take craft to scale took me to Cranbrook for an MFA in 3D Design. I stayed on designing science museum exhibits and furniture, then spent 11 years at IDEO, led experience design at Hornall Anderson in Seattle, and most recently ran a strategic design practice at Philips Healthcare.

A through-line I've discovered is that making a piece of furniture is a system too. The surface is visible, but the joinery is invisible until it fails. The structure underneath is what determines whether it holds. It's the same logic I've used ever since, whether designing a hospital room, a sales center, a medical device or a surgical suite.

But furniture gave me something else that matters more now than ever, as more of the world turns digital, simulated, and AI-generated: the discipline of making a real thing with your hands, one that has to stand up in the physical world and not just render well on a screen. I didn't leave that behind. I’ve continued building across the physical and the digital, and I’m drawn to challenges where getting it right matters most.

My journey

Testimonials

"Mark saw the opportunity to broaden what Design could contribute by adding service design, UX/UI and communications. He built a team with the capabilities to solve bigger problems. There was also a genuine sense of purpose in the team culture - we shared the belief that the work we did together mattered…”

— Deanna A. (Design lead at Philips, direct report)

“Mark, along with his team, impressed me as well as a hard-to-please executive on our side. You helped me look good. Every detail was thoughtfully executed and the insights were great too. Great working with you!”

— Lance N. (Former Client and Project Sponsor)

Expertise

Purpose

Design can be about beauty but it should also be about consequence: a patient who waits longer for a diagnosis, a fundraising moment that doesn't land, a team saddled with extra steps it can't afford.

I do my best work where the stakes are real and I’m close enough to the making to see it through. I'd rather make what we sell than sell what we make.


“Mark is a Design Director whose strategic clarity, design thinking, and hands-on project work have elevated our work and impact at Philips. He guides the team with purpose while contributing directly to design outcomes. He fosters team energy and optimism through engaging activities that build collaboration and trust.”

— Katie D. (Direct Report at Philips)

“A key strength of Mark is his clarity and great execution of ideas. Mark is detail oriented, challenges his colleagues in a positive way and is able to draw out sparks of ideas into something brighter and significant.”

— Brett B. (Business Leader and Stakeholder at Philips)

I have midwestern roots growing up in Michigan. I’ve lived in Grand Rapids, San Francisco, Chicago, Seattle and now Boston, where I've been for the last 8+ years since joining Philips. We have two awesome sons both in their early 20’s, a couple dogs, and occasionally we foster rescue dogs when my wife catches me in a weak moment.

Our pups: Astro (left) and Zacharias (right)